Elly and i Website and App Terms

Updated 13 September 2026 | Ellian Inc.

These Terms combine the Website Terms and the Elly and i Terms of Use into one document. They apply at one permanent public URL and are linked from both ellyai.me and the Elly and i app.

1. About these Terms

These Terms apply to your access to and use of ellyai.me (the Website) and the Elly and i mobile application (the App). Both are operated by Ellian Inc. (we, us or our).

By browsing the Website, creating an account, downloading, accessing or using the App, you agree to these Terms and the Elly and i Privacy Policy. If you do not agree, do not use the Website or App.

The Privacy Policy explains how Ellian Inc. collects and handles personal information. These Terms govern your use of the Website and App, including subscriptions, acceptable use, the software licence and applicable App Store or Google Play provisions.

2. Website and App

ellyai.me is an information website for Elly and i. It may describe the App, link to the Apple App Store or Google Play, provide a contact form and host the public data-deletion page at ellyai.me/delete-my-data.

The Website does not provide the Elly and i conversation experience or accept payments. The App provides the conversation experience. Purchases are made only through the relevant app store.

The Website is available to the general public. The App is intended only for adults aged 18 and over.

3. Wellbeing service and important limitations

Elly and i is an adult wellbeing and reflection support service. It is not a medical device, healthcare provider, therapist, psychologist, psychiatrist, crisis service or emergency service. It does not diagnose, treat, cure or prevent illness or any condition.

Information on the Website and responses generated in the App are for general wellbeing and reflection only. They are not professional, medical, psychological, legal or financial advice, and should not be relied on as a substitute for advice from a qualified professional.

If you have a health concern, seek advice from a qualified professional. If you or another person may be in immediate danger, contact local emergency services or go to the nearest hospital.

4. Eligibility

The App is only for people aged 18 or over. By creating an App account, you confirm that you are 18 or over. You must not use the App, or allow another person to use the App through your account, if they are under 18.

We record your confirmation that you are 18 or over and the date and time of that confirmation. If we learn that an App user is under 18, we may suspend or close the account and delete associated information.

5. Accounts and access

You sign in to the App using your email address and a one-time code sent to that email address. There is no password and no social sign-in. Keep access to your email account secure, because someone who can receive your one-time code may be able to access your App account.

You are responsible for activity through your account. Give us accurate information, keep it current and promptly contact us if you believe your account has been accessed without permission.

6. App licence

Ellian Inc. grants you a personal, limited, non-exclusive, non-transferable, revocable licence to download and use the App for your own personal, non-commercial wellbeing use, subject to these Terms and the usage rules of the relevant app store.

This is a licence, not a sale. Ellian Inc. and its licensors retain all rights not expressly granted to you.

• copy, modify, distribute, sell, rent, lease or sub-license the App;
• reverse engineer, decompile or attempt to extract the App source code, except where applicable law permits this and cannot be excluded;
• remove proprietary notices or interfere with the App or its supporting systems; or
• use the App in a way prohibited by these Terms.

7. Free access subscriptions payment and cancellation

We may offer a complimentary allowance of App use to eligible new users. The type of allowance, its amount, any conditions and whether it is available will be displayed in the App. A complimentary allowance is not a paid subscription and does not automatically start one.

After a complimentary allowance ends, the App may offer a subscription. A subscription begins only when you actively choose and complete a purchase through the Apple App Store or Google Play.

If you choose to subscribe, the relevant app store will display the price, currency, billing period, renewal terms, cancellation instructions and any applicable taxes before you complete the purchase. The store price and terms shown at purchase apply.

Paid subscriptions renew automatically unless you cancel through your Apple App Store or Google Play account settings in accordance with the renewal and cancellation information shown by that store at purchase. Ellian Inc. does not store your payment-card details.

We may change future complimentary allowances, subscription products or prices from time to time. Any change will not alter an existing subscription except as permitted by the relevant store terms and applicable law. Refund requests for store purchases are handled by Apple or Google under their policies. This does not limit any consumer rights that cannot lawfully be excluded.

8. AI generated responses

Elly and i uses artificial intelligence to generate conversational responses. The responses may be inaccurate, incomplete, out of date, unsuitable for your circumstances or otherwise wrong. Use your own judgement and seek qualified advice where it matters.

Elly and i is an AI service. You are not communicating directly with a human therapist or practitioner. The voice and appearance used by Elly and i are based on licensed materials.

Do not share information that you would not want processed as described in the Privacy Policy.

9. Reporting concerning AI content

If an App response is offensive, harmful or concerning, you may report it through the App. Reports may identify the relevant conversation, message, session time, your user account, App version, platform, report category and any explanation you choose to provide.

We may review reports to investigate safety, moderation and technical issues. Reporting does not create an emergency-response service and does not guarantee an immediate response.

10. Safety and urgent support

Elly and i is not a crisis or emergency service and cannot arrange emergency help or monitor you in real time. If you are in crisis or may be at risk of harming yourself or another person, contact local emergency services or a crisis line immediately.

The App provides Safety and Support information in Settings and a Get Urgent Help control. These are intended to direct users to Find A Helpline and local emergency or crisis support. Elly and i may encourage a user to seek help, but cannot intervene in an emergency.

11. Intellectual property

The Website, App, content, software, designs, branding, the Elly and i persona and associated voice, image and likeness materials are owned by Ellian Inc. or its licensors and are protected by intellectual-property and other laws.

Except for ordinary personal use of the Website and App, you must not copy, scrape, record, reproduce, republish or otherwise reuse those materials without Ellian Inc.'s prior written permission. In particular, you must not use voice, image or response material to create, train or imitate another voice, avatar, model or product.

You retain rights you may have in your own inputs. You give Ellian Inc. and its service providers a limited right to process those inputs solely to operate and personalise the service for you, as described in the Privacy Policy.

12. Privacy conversations and deletion

The Privacy Policy forms part of these Terms and explains how we handle account information, voice input, transcripts, conversation memories, sensitive information, service providers and overseas processing.

Your App conversations may contain sensitive information. By choosing to use the conversation features, you consent to Ellian Inc. and its service providers handling that information to operate the service, as explained in the Privacy Policy.

You can request deletion of your Elly and i account and associated personal information at ellyai.me/delete-my-data. Send the request from the email address linked to your account to delete-my-data@ellyai.me.

We verify eligible requests, delete the account, profile, authentication data and session metadata held in our App systems, and instruct Delphi to delete associated transcripts, conversation memories and related data held for us. We aim to action eligible requests within 30 days.

Deleting an App account does not automatically cancel an Apple App Store or Google Play subscription. Billing and subscription records held by Apple, Google or RevenueCat are controlled by those providers under their own policies.

13. Contact form and Website communications

If you use the Website contact form, we collect the name, email address and message you submit. Do not include sensitive information, including health information, in the form. It is not a secure or confidential channel and is not monitored for urgent matters.

The Privacy Policy explains how we handle contact-form information. General contact-form messages are directed to hello@ellyai.me. Data-deletion requests are directed to delete-my-data@ellyai.me.

14. Acceptable use

You must use the Website and App lawfully, respectfully and only for their intended purpose. You must not:

• use the App if you are under 18 or use it on behalf of a person under 18;
• use the Website or App for unlawful, harmful, abusive, harassing, fraudulent or deceptive conduct;
• try to make Elly and i generate unlawful content, content that sexualises or endangers children, or content that facilitates self-harm or harm to others;
• scrape, harvest or systematically extract Website or App content;
• upload or transmit malware, infringing material or material that violates another person's rights;
• impersonate another person or misrepresent your affiliation with Ellian Inc.; or
• attempt to gain unauthorised access to the Website, App, systems or service providers.

15. Suspension termination and changes

You may stop using the Website or App at any time. You may request account deletion using the process in section 12.

We may suspend or end access if you materially or repeatedly breach these Terms, if required by law or an app-store requirement, or if we stop offering the App. Where reasonable and lawful, we will give notice.

We may update these Terms from time to time. The current version will be posted at the Terms URL with its updated date. If a change is material, we will take reasonable steps to draw it to App users' attention. If you do not agree to a change, stop using the Website and App and, if applicable, request deletion of your App account.

16. Consumer rights disclaimers and liability

Nothing in these Terms excludes, restricts or modifies consumer guarantees, rights or remedies that cannot lawfully be excluded. In Australia, this includes rights under the Australian Consumer Law. In New Zealand, this includes rights under the Consumer Guarantees Act 1993.

Subject to those rights, the Website and App are provided as is and as available. We do not guarantee they will be uninterrupted, error-free, secure, accurate or suitable for your particular circumstances.

To the maximum extent permitted by law, Ellian Inc. is not liable for indirect, incidental, special or consequential loss, or for loss caused by matters outside our reasonable control, including third-party services, a device or network. Where liability can lawfully be limited, it is limited at our option to supplying the relevant service again or paying the cost of doing so.

17. Third party services links and content

The Website links to the Apple App Store and Google Play and may link to other external websites, such as social-media services. Those services are controlled by others and are subject to their own terms and privacy policies.

The App relies on third-party services, including Delphi, speech-to-text and voice-synthesis providers engaged by Delphi, Apple, Google and RevenueCat. Their role in handling personal information is described in the Privacy Policy.

ellyai.me does not embed third-party content other than links to the Apple App Store and Google Play. It does not use website analytics or advertising tracking tools.

18. Governing law and disputes

These Terms are governed by the law that applies where you live, to the extent that law gives you rights that cannot be excluded. For users in Australia, Australian law applies. For users in New Zealand, New Zealand law applies. You may bring proceedings you are entitled to bring in the courts of the place where you live.

Before commencing a formal dispute, please contact us using the details below and give us a reasonable opportunity to address your concern.

19. Contact us

For questions, complaints or claims about the Website, App or these Terms, contact:

Ellian Inc.
Unit 3005, 15 Manning Street
South Brisbane, Queensland 4101
Australia
Email: hello@ellyai.me
Telephone: +61 (0) 414 223 371

20. Apple App Store terms

These provisions apply if you download the App from the Apple App Store. These Terms are between you and Ellian Inc., not Apple. Ellian Inc. is solely responsible for the App and its content, maintenance and support.

The App licence is non-transferable and may be used on Apple-branded products that you own or control, as permitted by the Apple Media Services Terms and Conditions and applicable Usage Rules. It may also be accessed through Family Sharing or volume purchasing where Apple allows.

If the App fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price, if any, in accordance with Apple's terms. To the maximum extent permitted by law, Apple has no other warranty obligation for the App.

Ellian Inc., not Apple, is responsible for addressing claims relating to the App or your use of it, including product-liability, legal-compliance, consumer-protection, privacy and intellectual-property claims.

You represent that you are not located in a country subject to a United States Government embargo or designated as supporting terrorism, and that you are not on a United States Government list of prohibited or restricted parties.

Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce these Apple-specific provisions against you.

21. Google Play terms

These provisions apply if you download the App from Google Play. Your use is also subject to Google Play's terms and policies. These Terms are between you and Ellian Inc., not Google.

If the App provides AI-generated content, it provides an in-App reporting route for offensive or concerning content as described in section 9. You must comply with applicable Google Play, device and network terms.